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These regulations define the principles of cooperation between "ALTER GRAF Spółka z ograniczoną odpowiedzialnością" Spółka Komandytowa (Limited Partnership), hereinafter referred to as the Supplier, and the company placing the order, hereinafter referred to as the Ordering Party. Placing an order through the website means that the Ordering Party accepts the Regulations of the Website.
  1. Placing orders
    1. Orders are accepted only in writing. The order must contain the name of the Ordering Party and information necessary to issue a VAT invoice (tax identification number, exact address, full company name). In addition, please provide the name and surname of the person authorized to place orders and the telephone number. Placing an order in the online warehouse is equivalent to the Supplier's authorization to issue a VAT invoice without the Ordering Party's signature.
    2. Orders should be placed in accordance with the technical description of the product posted on the website www.altergraf.pl and contain: weight, color, name or manufacturer's code, as well as size and quantity specification.
    3. When ordering goods from the sale, please confirm the availability of the goods with the employees of the warehouse before ordering.
    4. After submitting the order, you will receive an automatically generated confirmation. It is a confirmation of the correctness of the entered order data and the Ordering Party’s data. Please do not make deposits based on this confirmation.
    5. The website administrator accepts the order for execution, informs about any missing items, proposes alternative solutions and sets the delivery date, the final number of boxes for shipping, the cost of transport and the final amount and payment terms.
    6. The Ordering party confirms the delivery and payment terms back. If it is impossible to contact the customer within 48 hours of receiving the order, the order is canceled.
  2. Execution of order
    1. Orders are carried out in chronological order.
    2. The goods are sent to the Ordering Party on the basis of the payment booked on the Supplier's bank account (not applicable to customers who have entered into a transfer agreement with the Supplier).
    3. Until the payment is completely settled by the Ordering Party, the goods remain the property of the Supplier.
    4. The Ordering Party may make changes to the order or withdraw it until the order has not yet been sent.
    5. In the case of the first order, the Ordering Party is obliged to provide the Supplier with an up-to-date entry in the General Business Register or an excerpt from the National Court Register as well as a decision on assigning a VAT identification number and a National Business Registry number.
  3. Terms of payment
    1. The customer can choose the form of payment: bank transfer or cash payment. The Supplier reserves the right to limit the choice of payment procedures between which the customer can choose, depending on the value of the order, region of dispatch or other substantive criteria.
    2. If the payment referred to in point 3.1 is not received within 7 days from the date of order - the order will be automatically canceled without further notification.
    3. If the Supplier offers a deferred payment date and the order value exceeds PLN 3,000 net, an advance payment of 40% of the order value is required. The remaining amount due must be paid within 14 days from the date of invoice. The Supplier reserves the right to decide on the length of the deferred payment period at the request of the Ordering Party and the amount of the advance payment.
    4. In the case of delivery of goods in several batches, the Ordering Party covers the transport costs of each batch of goods. The supplier issues a VAT invoice each time.
    5. The delay of the deferred payment period granted by the Supplier is the basis for the Supplier charging interest for late payment and charging the payer with the costs of the reminders.
    6. If the Ordering Party makes a payment before receiving the confirmation of availability by the warehouse administrator and as a result, an overpayment occurs - the Supplier will refund the overpayment within 30 days.
    7. The condition of joining the contract connected with the marking service (embroidery or printing), or the marking service itself, is the booking of a minimum 50% down payment on the Supplier's bank account on the entire order amount.
  4. Conditions of delivery
    1. Deliveries are carried out exclusively by the GLS courier company for individual packages and DHL for pallets. Due to technical reasons, it is not possible to use another forwarding company.
    2. After the Shipment has been sent by the Supplier, the Ordering Party will receive a waybill number, thanks to which he will be able to track his shipment.
      1. GLS https://gls-group.eu/PL/pl/sledzenie-paczek?match=51648240764&txtAction=71000
      2. DHL https://sprawdz.dhl.com.pl/
    3. The costs of transport are borne by the Ordering Party.
    4. The cartons sent are covered with ALTER GRAF tapes to avoid interference with their contents during transport. If the Ordering Party wishes to ship the goods without such a tape, please report it when placing the order. For parcels sent at the request of the Ordering Party without a company tape, the Supplier shall not be liable in the event of missing goods.
    5. In case of damage to cardboard boxes or other visible damage, the Ordering Party is obliged to annotate about damage on the consignment note in the presence of a courier and to recalculate the goods in the presence of the courier.
    6. The Ordering Party can order his own transport to collect the order.
  5. Complaints
    1. The Ordering party is obliged to thoroughly check the whole of the goods immediately upon receipt.
    2. Since the sale of goods is on the market of advertising and promotional clothing, we do not accept refunds if the goods are in conformity with the order and undamaged. Please make your purchases with caution.
    3. Complaints only regard goods damaged or incompatible with the order accepted by the Supplier. Complaints should be submitted in writing not later than within 3 days from the date of receipt of the goods by the Ordering Party. Complaints should be made before making decorations on the goods. Products marked with embroidery or printing are not subject to complaint.
    4. If the Ordering Party indicates a different place of dispatch than the registered office of the Ordering Party, the Ordering Party is obliged to check the goods thoroughly. Complaints from third parties will not be considered.
    5. After reselling the goods by the Ordering Party to the next recipient, the responsibility for the defects of the goods is transferred to the Ordering Party.
    6. In the case of delivery of incorrect or damaged goods (before marking), the Ordering Party is entitled to free exchange of goods or supplementation, in the event of delivery of quantities inconsistent with the order accepted by the Supplier.
    7. We reserve the right to exchange or return goods sent by the Supplier in accordance with the Ordering party's order. The Supplier shall decide about the possibility of returning the goods. In each case, the transport costs in the amount of PLN 15.00 net for each returned carton are charged.
    8. Goods that bear signs of use are not refundable.
  6. Final Provisions
    1. The Ordering Party pays the costs of purchase and transport of designs.
    2. The data administrator is "Alter Graf spółka z ograniczoną odpowiedzialnością" sp. k.  Personal data will be processed for registration, execution and settlement of orders placed in the online store www.altergraf.pl, consideration of possible complaints, for archiving purposes, traditional marketing of own products or services, and for the purpose of sending commercial information by electronic means or making telephone calls and sending text messages for direct marketing. You have the right to access your data and to correct it. The provision of data is voluntary, however, necessary to implement the abovementioned purposes. Personal data during the execution of orders can be made available to postal operators or carriers in order to deliver orders.
    3. Color shades in the catalog and on the website may differ from the actual colors of the products. Complaints resulting from these differences will not be considered. Please check the actual shade of the product.
    4. The prices of the Supplier's products are given in Polish zlotys net, exclusive of VAT.
    5. Goods imported from the Manufacturer at the customer's request are not refundable or exchangeable.
    6. The Supplier reserves the right to change the regulations, of which he is not required to notify the Ordering Party each time. Therefore, the Ordering party, each time when making purchases, automatically confirms the acceptance of the current regulations on the given day.
    7. Disputes arising as a result of implementing the Supplier's Regulations will be settled amicably. In the event of disagreement, the dispute shall be resolved by the court competent for the seat of the Supplier.
    8. In matters not covered by the above arrangements, the provisions of the Civil Code shall apply.
    9. We are not responsible for the correctness of the service and losses resulting from incorrect work.
The Supplier is not responsible for temporary shortages of goods at the Manufacturers.




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